The SPEED of Trust

# The SPEED of Trust

## Introduction: The Power of Trust
- Why Trust Matters
  - Trust as a Performance Multiplier
  - Trust's Impact on Speed and Cost
  - Trust in Leadership and Organizations
- The Overlooked Asset
  - Misunderstood Nature of Trust
  - Trust as a Strategic Advantage
  - Trust in the Modern World

## Part I: The Foundations of Trust
- What is Trust?
  - Definition and Importance
  - Trust as a Learnable Skill
  - Trust Across Relationships and Transactions
- The Economics of Trust
  - High Trust = High Speed, Low Cost
  - Low Trust = Low Speed, High Cost
  - Case Studies of Trust in Action
- The Five Waves of Trust
  - Self Trust (Wave 1)
    - Integrity, Intent, Capabilities, Results
  - Relationship Trust (Wave 2)
    - Behaviors that Build Trust
  - Organizational Trust (Wave 3)
    - Aligning Systems and Structures
  - Market Trust (Wave 4)
    - Reputation and Brand
  - Societal Trust (Wave 5)
    - Contribution to the Greater Good

## Part II: Building Trust
- The 13 Behaviors of High-Trust Leaders
  - Talk Straight
  - Demonstrate Respect
  - Create Transparency
  - Right Wrongs
  - Show Loyalty
  - Deliver Results
  - Get Better
  - Confront Reality
  - Clarify Expectations
  - Practice Accountability
  - Listen First
  - Keep Commitments
  - Extend Trust
- Developing Self-Trust
  - Building Credibility
    - Integrity
    - Intent
    - Capabilities
    - Results
  - Personal Accountability
  - Leading by Example
- Strengthening Relationship Trust
  - Trust in Teams
  - Trust in Partnerships
  - Trust Across Cultures

## Part III: Restoring Trust
- Rebuilding Broken Trust
  - Acknowledging Breaches of Trust
  - Apologizing and Making Amends
  - Taking Corrective Action
- Healing Trust in Organizations
  - Addressing Systemic Issues
  - Creating a Culture of Trust
  - Leading Through Crisis

## Part IV: Trust in a Changing World
- The New Currency of Trust
  - Trust in the Digital Age
  - Trust in Global Markets
  - Trust as a Competitive Advantage
- Ten Reasons Why Trust is More Relevant Now Than Ever
  - Rapid Change and Uncertainty
  - Increased Interdependence
  - Transparency and Accountability
  - Ethical Challenges
  - Social Responsibility
  - Technological Disruption
  - Workforce Diversity
  - Remote and Hybrid Work
  - Customer Expectations
  - Sustainability and Long-Term Thinking

## Conclusion: The Future of Trust
- A Call to Action
  - Embracing Trust as a Core Value
  - Leading with Trust
  - Building a Legacy of Trust
- Final Thoughts
  - Trust as a Transformative Force
  - The Ripple Effect of Trust
  - Inspiring Others to Trust